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We have a slightly longer E-telligence Masterclass episode for you today as we delve into the world of behavioural science and speak to the force that is Rory Sutherland from Ogilvy.
“To find that psychological magic trick, you must embrace the idea that anything — from consumer behavior to people’s perception of a product — can be transformed, so long as you’re willing to think like an alchemist.”
Rory is the Vice Chairman of Ogilvy, and co-founder of a behavioural science practice within the agency.
Rory was previously a copywriter and creative director at Ogilvy for over 20 years, having joined as a graduate trainee in 1988. He has been President of the IPA, Chair of the Judges for the Direct Jury at Cannes, and has spoken at TED Global. He writes regular columns for the Spectator, Market Leader and Impact, and also occasional pieces for Wired. He is the author of two books: ‘The Wiki Man’ and his most recent title: ‘Alchemy: The Surprising Power of Ideas That Don’t Make Sense’.
In this episode, Rory and Kate chat about the power of truly understanding your customers and how this can impact your marketing (and email marketing).
Some of the key takeaways from this episode include:
“40% of the success [of a direct campaign] will be attributable to the targeting. Maybe 20% to the creative. (These are merely averages – a really clever creative insight can have a huge effect.) And there was always 30% which was ‘something else’, it wasn’t the targeting and it wasn’t the creative.”
If you want help to create a customer-centric, personalised, intelligent email marketing programme, get in touch with eFocus Marketing and discover how we can help you skyrocket your results.