CRM Training to expand your teams skills and capabilities.

Strategy and technology only get you so far if the team using them isn’t equipped to keep up.

We build the capability that makes everything else stick.

The Current Skills Gap

40% of marketing leaders report gaps in their team or operating model.

That’s not a hiring problem, it’s usually a capability one: the strategy is right, the platform can do what’s needed, but the team hasn’t been given the skills, the shared knowledge, or the confidence to use either properly.

Symptoms this shows up as:

  • The platform can do more than the team knows how to use
  • Knowledge sits with one or two people, so it walks out the door when they do
  • No shared internal view of what “good” CRM practice actually looks like
  • AI is being used because it’s available, without anyone trained to judge whether it’s being used well
  • CRM Training

Structured programmes covering AI for CRM, the new psychology of CRM, and email marketing strategy and tactics. 

  • In-house Workshops

Practical, hands-on sessions built around your team and your actual campaigns, not generic slides.

  • Keynote Speaking

For conferences, events and company days, on CRM strategy, customer decision-making, and where AI genuinely changes the role.

Built to change what your team actually does differently, not just what they know.

kate barrett

About Your Trainer
Kate Barrett

Kate Barrett is the founder of eFocus Marketing, providing specialist email marketing consultancy, management, and training services to companies around the world.

With a proven track record and over 18 years’ experience (increasing results from opens and clicks, to sales), Kate’s expertise and passion has helped a large range of companies develop comprehensive strategies, to target subscribers with the right message, sent to the right person, at the right time, implement, manage and optimise those campaigns, as well as solve complex email marketing issues including deliverability challenges.

  • Email marketing expert with a proven track record and over 18 years’ experience in email marketing
  • Author of the bestselling book “E-telligence. Email marketing isn’t dead, the way you are using it is”
  • International CRM speaker
  • Institute of Direct Marketing and Chartered Institute of Marketing lead Email Marketing tutor
  • 100's of successful client projects delivered for clients include Nissan, Ann Summers, PRS for Music, Ted Baker, Ordinance Survey, The Royal Parks and more