Customer Journey

Why do customers stop buying?

Why do customers stop buying?

Customers stop buying when the relationship stops earning its keep, not when a competitor cuts their price by ten percent.

Price is often the excuse a customer reaches for once trust, relevance or attention has already quietly drained away, and by the time someone actually lapses, the decision was usually made weeks or months earlier.

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Answer 22 questions to get your readiness score, your sharpest gap with three actions to take this week, and a to-do list for before, during and after the peak.

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Free. A few minutes. Black Friday is on 27 November 2026, so the sooner you know, the more you can fix.